{"version":"https://jsonfeed.org/version/1","title":"growth-bridge","home_page_url":"https://growth-bridge.co","description":"growth-bridge","author":{"name":"growth-bridge"},"items":[{"id":"your-customers-have-been-forgiving-you-agents-will-not","html_content":"

We have been discussing the increasing threat of agentic commerce to today's retailers: who will own the customer when AI does the shopping? We know that the customer relationship is the strongest asset a retailer has to...

","url":"https://growth-bridge.co/insights/f/your-customers-have-been-forgiving-you-agents-will-not","title":"Your Customers Have Been Forgiving You. Agents Will Not.","date_modified":"2026-04-15T02:00:00Z"},{"id":"your-customer-relationship-is-your-strongest-asset-protect-it","html_content":"

Last week I pondered, who will own the customer when AI does the shopping? With agentic commerce creating a new coordination layer between retailers and their customers, with technology and payments companies building th...

","url":"https://growth-bridge.co/insights/f/your-customer-relationship-is-your-strongest-asset-protect-it","title":"Your Customer Relationship Is Your Strongest Asset. Protect It.","date_modified":"2026-04-01T01:00:00Z"},{"id":"who-will-own-the-customer-when-ai-does-the-shopping","html_content":"

Almost half of all Australians used generative AI in the past year, up from just over a third in 2023. They are using it to research products, compare options, summarise reviews and increasingly to make purchase decision...

","url":"https://growth-bridge.co/insights/f/who-will-own-the-customer-when-ai-does-the-shopping","title":"Who Will Own the Customer When AI Does the Shopping?","date_modified":"2026-03-26T01:00:00Z"},{"id":"ai-strategy-needs-a-practice-not-an-adoption-plan","html_content":"

Over the past two weeks I have been exploring how AI intensifies work rather than reducing it, and how it shifts the bottleneck from production to human judgement. Feedback tells me a lot of people recognise these patter...

","url":"https://growth-bridge.co/insights/f/ai-strategy-needs-a-practice-not-an-adoption-plan","title":"AI Strategy Needs a Practice, Not an Adoption Plan","date_modified":"2026-03-12T01:00:00Z"},{"id":"the-new-bottleneck-is-me","html_content":"

In my post last week I explored research showing that AI isn't necessarily reducing work. If anything, it is intensifying it. People work faster, take on broader scope and fill their breaks with prompts, not because they...

","url":"https://growth-bridge.co/insights/f/the-new-bottleneck-is-me","title":"The New Bottleneck is Me","date_modified":"2026-03-04T01:00:00Z"},{"id":"ai-isnt-saving-you-time-its-changing-how-you-spend-it","html_content":"

Most businesses are asking the same question about AI: how do we get more people using it? The assumption being straightforward. That AI reduces the burden of routine work, freeing people for higher-value tasks. The prod...

","url":"https://growth-bridge.co/insights/f/ai-isnt-saving-you-time-its-changing-how-you-spend-it","title":"AI Isn't Saving You Time. It's Changing How You Spend It.","date_modified":"2026-02-24T01:00:00Z"},{"id":"when-the-leverage-model-breaks-for-advisory-businesses","html_content":"

In my last article inspired by Reshuffle, I focused on Walmart and how they orchestrated a coordination power shift in retail. On how barcode technology enabled them to build infrastructure to act on data faster than com...

","url":"https://growth-bridge.co/insights/f/when-the-leverage-model-breaks-for-advisory-businesses","title":"When the Leverage Model Breaks for Advisory Businesses","date_modified":"2026-02-05T01:00:00Z"},{"id":"walmarts-coordination-power-a-framework-for-strategic-advantage","html_content":"

One of my favourite case studies from Sangeet Paul Choudary's \"Reshuffle\" is about Walmart in the 1980s. The dive into retail history is fascinating. The pattern it reveals feels very relevant to conversations today, in ...

","url":"https://growth-bridge.co/insights/f/walmarts-coordination-power-a-framework-for-strategic-advantage","title":"Walmart's Coordination Power: A Framework for Strategic Advantage","date_modified":"2026-01-22T01:00:00Z"},{"id":"breaking-down-the-silos","html_content":"

Executive teams spend more on data platforms, analytics tools, and data science talent than ever before. Yet according to Harvard Business Review, 84% of executives report feeling the negative impact of data silos on dai...

","url":"https://growth-bridge.co/insights/f/breaking-down-the-silos","title":"Breaking Down the SILOS","date_modified":"2025-11-27T01:00:00Z"},{"id":"scaling-data-impact-beyond-headcount","html_content":"

As a new CDO you have a new, small yet effective data team. You are 6 months into your data “transformation” with some early pilots under your belt. Leadership are getting faster insights, but they want more and they wan...

","url":"https://growth-bridge.co/insights/f/scaling-data-impact-beyond-headcount","title":"Scaling Data Impact Beyond Headcount","date_modified":"2025-11-11T22:00:00Z"},{"id":"from-a-data-team-to-a-data-culture-the-leadership-transformation","html_content":"

A new CDO appointed with an ambitious mandate and an approved budget. The business is going to be data led. Six months later sophisticated technology is in place. Dashboards are spreading like wildfire but adoption is mi...

","url":"https://growth-bridge.co/insights/f/from-a-data-team-to-a-data-culture-the-leadership-transformation","title":"From a data team to a data culture: The leadership transformation","date_modified":"2025-10-27T23:00:00Z"},{"id":"retails-quiet-winners-why-success-starts-small","html_content":"

While McDonald's tested AI drive-thru ordering in over 100 locations before abandoning the entire partnership, Decathlon piloted their loyalty programme in one market, proved profitability, then gradually expanded to 69 ...

","url":"https://growth-bridge.co/insights/f/retails-quiet-winners-why-success-starts-small","title":"Retail's Quiet Winners: Why success when scaling AI starts small","date_modified":"2025-10-21T21:00:00Z"},{"id":"people-first-investing-most-in-what-ai-cant-automate","html_content":"

Last week, we started to explore the success factors of retail's quiet AI winners. These winners share three characteristics: focusing initially on operational improvement, prioritising change management, and proving val...

","url":"https://growth-bridge.co/insights/f/people-first-investing-most-in-what-ai-cant-automate","title":"People-First: Investing most in what AI can't automate","date_modified":"2025-10-14T21:00:00Z"},{"id":"retails-quiet-winners-the-patterns-behind-them","html_content":"

AI is constantly in the headlines. Often, given the nature of our relationship with news, the headlines aren’t favourable. Whether it is stats like; “55% of customers don’t trust AI chatbots” to “Chevrolet dealership’s A...

","url":"https://growth-bridge.co/insights/f/retails-quiet-winners-the-patterns-behind-them","title":"Retail's Quiet Winners: The Patterns Behind Them","date_modified":"2025-10-07T21:00:00Z"},{"id":"laying-the-foundations-for-ai-success","html_content":"

Laying the Foundations for AI Success

","url":"https://growth-bridge.co/insights/f/laying-the-foundations-for-ai-success","title":"Laying the Foundations for AI Success","date_modified":"2024-12-05T01:21:50Z"},{"id":"how-genai-is-reinventing-the-retail-customer-journey","html_content":"

Retail has long been a major beneficiary of AI innovation, in various forms such as predictive AI via machine learning. It stands to reason that, with the emergence of GenAI, the retail industry would be innovating once ...

","url":"https://growth-bridge.co/insights/f/how-genai-is-reinventing-the-retail-customer-journey","title":"How GenAI is Reinventing the Retail Customer Journey","date_modified":"2024-11-27T06:04:53Z"},{"id":"genai-brings-new-clarity-to-retail-decision-making","html_content":"

From interpreting shifting customer expectations to managing intricate supply chains, retailers face an ever-growing need for faster, more intelligent decision-making capabilities. While artificial intelligence has been ...

","url":"https://growth-bridge.co/insights/f/genai-brings-new-clarity-to-retail-decision-making","title":"GenAI brings new clarity to retail decision making","date_modified":"2024-11-20T19:24:13Z"},{"id":"are-you-ready-for-data-transformation","html_content":"

How ready are you to put your data to work to grow your business?

","url":"https://growth-bridge.co/insights/f/are-you-ready-for-data-transformation","title":"How ready are you for your data transformation?","date_modified":"2024-11-06T07:50:33Z"},{"id":"scaling-data-analytics-setting-up-for-success","html_content":"

Most consumer businesses understand the value of data. Yet, scaling its usefulness across the organisation remains challenging.

","url":"https://growth-bridge.co/insights/f/scaling-data-analytics-setting-up-for-success","title":"Scaling Data & Analytics: Setting up for success","date_modified":"2024-10-15T05:24:30Z"}]}